Michael Greer · UX Researcher · B2B SaaS & Accessibility
I turn ambiguous user behavior into product decisions your team can act on.
I’m Michael Greer, a mixed-methods UX researcher who turns user behavior into evidence product teams can act on. My work spans discovery interviews, usability testing, surveys, and accessibility-focused evaluation. Before moving into researcher-led work, I completed 4,000+ paid usability-study sessions across 20+ research platforms, giving me unusually broad exposure to recurring interaction patterns and points of friction.
Also open to project or retainer work — usability testing, discovery research, and audits for teams without an in-house researcher. Explore research services
At a Glance
Research Experience
4,000+ paid usability-study sessions across 20+ research platforms, plus full-cycle researcher-led studies.
Research Methods
Interviews, moderated and unmoderated usability testing, surveys, contextual inquiry, card sorting, and diary studies.
Accessibility
Accessibility-focused evaluation using heuristic review and WCAG-informed analysis.
B2B SaaS
Onboarding and usability research for B2B SaaS products.
Product Research
Mixed-methods research from early discovery through evaluative testing and synthesis.
Case Studies: The Research in Practice
A closer look at how I scope, run, and apply mixed-methods UX research — the questions asked, the methods used, and what each study covered.
AIRBNB
Building confidence in long-stay decisions
Interviews revealed that evaluating long stays was fundamentally a problem of fit, comparison, and trust.
Generative Research · User Interviews · n=8 · Independent
HELLOTALK
Why users choose Voice Rooms over Live
Mixed-method research separated discoverability problems from the deeper behavioral reasons users preferred Voice Rooms.
Mixed-Methods Research · Usability Testing · Interviews · Survey
Read more of the full case study library.
Methods & Tools
Discovery
Evaluation
Mixed Methods
Collaboration
Tools